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Shop Smart. Touch Free Brass Key is a small family owned business, dedicated to 100% customer satisfaction delivered to you locally within the USA. Founded by a mother who always envisioned a brighter future for the next generation, located in Illinois in the heart of America, Touch Free Brass Key is dedicated to bringing you an honest, high quality product you can rely on, shipped directly to your door for you and your loved ones.
Like most local businesses, in these uncertain times, we all had to adjust. We decided to take action and offer this key tool to provide essential workers and anyone who needed to perform essential activities the extra protection and peace of mind of minimizing contact with public surfaces. Touch Free Brass Key was developed with care, good intentions, and the hope that better days are ahead for all.
Delivery Time = Processing Time + Shipping Time
1.Processing Time:1-2 days
2.Delivery Time:2-10 days(Carrier: USPS)
3.Shipping Time=Processing Time+Delivery Time=About 3-12 days
As for processing time, we may need 1-2 days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time. Products will be shipped within 3-12 days.
You’ll receive an email that confirms your order has been shipped, issues your shipment tracking number, and provides a direct link to the carrier’s package-tracking site. If you require further tracking information, please contact us.
When your order is shipped, you will receive a shipping notification email to track your order. You can also check the status of your order here.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
At thoughtzone.net we strive to make our customers 100% satisfied with the product they've purchased from us. If you are experiencing any shipping or products issues, and you're feeling frustrated, then please send us an email and our team will assist you right away.
Please fill in your address in all details, otherwise the package we mail to you will be returned to us.
1.Not Happy with Your Order
If you are not happy about your purchase, 30 days from date of that you received the product in like-new condition with no visible wear and tear, you (buyer) will be the one who is responsible for paying for the shipping costs for returning item if not covered by our warranty against manufacturer defects and exchange is not due to our error.
Please note: Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. Shipping costs are non-refundable.
2. Damaged Items or Low Quality
If the product is defective or does not work properly, please kindly let us know. For the fastest resolution, please contact us. including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We'll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in future.
30 Days Money-back Guarantee & 12 Months Warranty
We have a 30 Days Money-back Guarantee policy, which means you can request a return within 30 days of receiving the item.
All purchased items may be returned for any reason within 30 days from the date of purchase upon receipt of a return authorization number issued by THOUGHTZONE. All may receive complete replacement units, replacement parts, full or partial refunds at THOUGHTZONE' sole discretion. There are no additional costs or charges associated with an RMA, including restocking or processing charges, but certain circumstances (described below: damaged after use, more than 30 days to apply, etc.) may require the customer to pay for shipping.
12 Months Warranty
The 12-month warranty protection plan is designed to give you peace of mind. Make yours more beautiful with great beauty products.
This warranty only covers manufacturing defects and does not cover:
No returns/exchanges for products with water exposure will be accepted.
If you need any help, please contact us and we will get back to you as soon as possible.
🕒 : You can unsubscribe at any time.